Returns & Exchanges

At Badlands Records Cheltenham, we want you to be completely satisfied with your purchase; if your item is faulty or damaged, you can return it within 30 days for a full refund or replacement. Please ensure that all returned items are in their original condition and packaging, accompanied by your proof of purchase.

Return Process

• 1.
  Contact Us

  Email our support team with your order number and details regarding the reason for your return.

• 2.
  Package Your Item

  Securely pack the record or merchandise in its original packaging to prevent damage during transit.

• 3.
  Ship the Return

  Send the package back to our Cheltenham store using a tracked postal service to ensure safe delivery.

• 4.
  Receive Refund

  Once we inspect the returned item, we will process your refund or ship out a replacement within 5 business days.